Reimbursement Policy
The following procedures have been developed to ensure timely payments to all EAP Providers:
Payments will be made monthly to Providers contingent upon receipt of the following three (3) Employee Assistance Program documents:
- Completed client data form
- Completed statement of understanding and authorization to release records
- Completed invoice (for payment)
Please send all three (3) documents for any EAP Client after their first visit. Then submit only the invoice for each visit thereafter..
All invoicing and forms are to be sent to:
EAP Workforce Solutions, LLC
6558 4th Section Road
Brockport, NY 14420-2472
EAP “NO SHOW POLICY”
Every effort should be made by the EAP Network Providers to schedule appointments convenient to the EAP Clients and make reminder telephone calls for appointments not scheduled within seventy-two (72) hours. Following these measures, when a Client does not keep a scheduled second or third appointment or fails to give twenty-four (24) hours’ notice, EAP Workforce Solutions will reimburse the Provider for one (1) hour appointment to cover any inconvenience. Please note that if an EAP Client does not show for the initial appointment, EAP Workforce Solutions is unable to reimburse the Provider secondary to not having signed Statement of Understanding and Authorization to Release Records. Therefore, any information on the EAP Client is not validated for release to EAP Workforce Solutions. A “No Show” appointment should be indicated on your invoice.
Failure to return all three (3) Employee Assistance Program documents completed in entirety may delay payment to EAP Providers.